We're here to help
Support, technical, billing and urgent contacts, and what to include so we can resolve it on the first reply.
Reporting a technical issue
Include these five things in your request. It's what we need to resolve it on the first reply.
- To
- support@avichat.ca
- Subject
- Technical issue
- Your organization name and account details
- Device type and operating system
- A description of the issue
- Steps to reproduce the problem
- Any error messages you received
Opens your email app with these headings ready to fill in.
Billing, and urgent outages
Both go to the same address. The subject line tells us how to route it.
Billing
Email support@avichat.ca with “Billing” in the subject line.
Include
- Your organization name
- The invoice number
- Billing contact information
Service down for your whole organization
For urgent issues affecting service availability for your entire organization, mark your email “URGENT” in the subject line.
Use it when
- The service is unavailable across your organization
For one person's problem, send a regular technical request instead.
Answers, guides and member questions
Frequently asked questions
We're building a full FAQ section. In the meantime, the questions we're asked most are answered on the home page.
Read the FAQ →Documentation
Our documentation centre will hold guides, tutorials and best practices.
Coming soonQuestions about your agreement
Ask AviChat itself: it answers from your collective agreement, with the article and section cited. For help with your own situation, talk to your steward.
How it answers →Getting access as a member
Members use AviChat on the web or through the iOS and Android apps, using a link the union shares. If you don't have it, ask your local.
Put your collective agreement in every member's pocket.
Set up my walkthroughA 15-minute session with our team. If your agreement isn't a fit, we'll say so.
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