You bargained for every word. Now every member can find them.
Members get answers from your collective agreement, with the article and section cited. Stewards get their time back. Leadership sees what members are actually asking about.
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Leadership insights
Trusted by North America's largest aviation unions.
- Article and section cited on every answer
- Union-owned data, kept in Canada or the U.S.
- Your employer has no access
- Errors and omissions insured
Not a chatbot with your PDF pasted in.
Every AviChat is custom-built by our engineering team around one union's collective bargaining agreement, side letters and amendments included. Here's what that means for the answers your members get.
Only your agreement
Not the open internet, and not another union's contract. If it isn't in your agreement, it isn't in the answer.
The source, every time
Every answer points to the clause it came from. When there's math, it works it out and shows each step.
Asks before it answers
When the answer depends on details a member hasn't given, it asks for them first.
Knows where to stop
When the agreement doesn't cover a question, it says so plainly and sends the member to a steward. It never guesses.
Made for the messiest agreements.
Hundreds of pages. Decades of amendments. Side letters that quietly contradict the main text. That's the agreement we build for.
Our engineering team does the building. You're live in three to four weeks, with nothing for your IT department to do.
See the full process →- 1
We break down and map the whole agreement.
Every article, side letter, MOU, LOU and amendment, including the ones that contradict each other. Our engineers work through all of it.
- 2
We map the grey areas with your officers.
We find the clauses that could be read more than one way and bring them to your officers. Their call decides what AviChat says, and when it sends a member to a steward.
- 3
Nothing goes live until your officers approve it.
We build and test it against real situations from your workplace, then go through the complex sections with your officers before a single member sees it.
- Then
Then we keep refining it, every week.
For as long as you're with us. New LOUs and MOUs are added as they come in, and a newly ratified agreement means a full update.
One agreement. Three jobs.
For leadership
Go into bargaining with data.
See which topics members ask about most, anonymized and topic-level only, and plan education campaigns and bargaining priorities around it.
For reps and stewards
Stop answering the same lookup a thousand times.
Routine questions get a cited answer. Stewards get their time back for grievances, arbitrations and organizing.
Bring it to your local →For members
Know your rights while it still matters.
A cited answer on any phone, 24/7, in plain language. Not after the shift is over, and not after the office opens. Members never pay a thing.
Built for the questions your counsel will ask.
The union owns the data, the employer is never involved, and every answer leaves a record. The full detail is in the security overview.
An audit trail without names
Every answer is logged with the question and its citation. The log holds no personal information. Member identity is encrypted and kept apart, in a restricted record used only for legal verification, such as confirming the disclaimer a member saw.
Your data stays in your country
Your agreement is stored, and every answer is generated, on servers in your union's country: Canada or the U.S. Nothing is used to train outside systems, and the data belongs to the union.
Insured for errors and omissions
$5 million in technology errors and omissions and cyber liability coverage stands behind the service, with the union named as an additional insured. Every answer carries a disclaimer and its citation.
Your employer is never involved
The employer has no access, no visibility and no relationship with AviChat. Leadership sees topic-level patterns only, never who asked what.
The worst fears, first.
The questions officers ask before anything else. Ask yours in a walkthrough.
Our agreement is hundreds of pages, amended for decades, and full of grey areas. Can it actually handle that?
That's the agreement we built this for. Long, layered contracts with side letters, MOUs, and language rewritten across bargaining cycles are our specialty. We cut our teeth on aviation agreements, among the most complex in any industry, and AviChat is live with one of Canada's largest pilot groups today. Setup is a custom implementation, not an upload: our team ingests every document, then works directly with your officers to walk through the difficult provisions before launch. If your contract were simple, you wouldn't need us.
What about clauses even our own stewards disagree on?
We don't let the system guess. During implementation, ambiguous language is flagged and worked through with your officers: you decide what the system says, and where it should stop and refer the member to a steward instead. Where a clause has a settled reading, members get it, cited. Where it doesn't, the system says so and sends the member to a rep. Defining those boundaries with your officers is most of what our setup weeks are for.
Can our employer see any of this?
No. Your employer has no access, no visibility, and no relationship with AviChat. It is not a party to the service in any way. The subscription belongs to the union; the employer is not involved in setup, billing, or operation, and nothing is ever shared with them.
What safeguards prevent inaccurate answers?
Every answer comes only from your collective agreement and cites the article and section it relies on, so it can be checked in seconds. When a question falls outside the agreement, AviChat says so and points the member to their steward instead of guessing. Your officers review and approve the setup before launch. In live use with one of Canada's largest pilot groups, members have tried to argue it into the answer they wanted; it re-cited the rule and held.
What member data does leadership see?
Topic-level patterns only: for example, that overtime questions rose last quarter. Leadership cannot see who asked what. The answer log holds no personal information; member identity is encrypted and kept apart, in a restricted record used only for legal verification, such as confirming the disclaimer a member saw.
Where is our data stored and who can access it?
Stored exclusively on servers in your country: Canada for Canadian unions, the United States for U.S. unions, and every answer is generated there too. The union owns it. It is never used to train external systems, and access is limited to operating the service for your union.
Does this replace reps?
No. AviChat handles the lookup work: finding what an article says, working out a rate or a rest period, and pointing to the clause. Those are the routine questions a steward answers a thousand times a year. The judgment work stays with people: whether a situation is worth a grievance, how to argue it, and when to push. When a question falls outside the agreement, AviChat says so and sends the member to a steward instead of guessing. Stewards get their time back for grievances, arbitrations and organizing, the work that actually needs a person. For what to watch for in any AI tool, read Will AI replace union reps?
How is this different from ChatGPT?
General tools answer from everything they've ever read, and will answer anything, invented if needed, with no citation. Even with your agreement uploaded, a general chatbot doesn't know how your officers read the grey areas, which side letter overrides which article, or about last month's MOU. AviChat is built by our engineering team around your collective bargaining agreement alone. It cites the article and section on every answer, works out the math step by step, asks for missing details before it answers, and declines questions outside the contract. Your data stays in your country and is never used to train outside systems. Read the full comparison →
Is AviChat an AI tool, and is it safe for unions to use?
Yes. AviChat uses AI language models, but only to answer from your union's own collective agreement, never the open internet. Every answer cites the exact article and section. Answers are generated on servers in your union's country, your data is never used to train outside systems, and leadership can never see individual member questions. For the risks worth raising with any vendor, read AI contract chatbots for unions: what's real, what's risk.
Do we need an IT team?
No. We handle setup end to end: ingesting your agreement, configuring the system for your industry's terminology, and preparing it for your officers' approval. Three to four weeks, no IT department required.
How do members access it?
On the web or through the iOS and Android apps, using a link the union shares. Members ask in plain language and get a cited answer. Nothing to install at the union office, nothing to configure.
What does it cost?
AviChat is an annual subscription held by the union as an organization, priced per union based on membership size and agreement complexity. Members never pay anything. We provide a specific quote after a walkthrough of your agreement.
Put your collective agreement in every member's pocket.
Set up my walkthroughFifteen minutes with our team. Bring the messiest article in your agreement, and anyone you like: officers, counsel, committee members. We reply within one business day.
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