Every Question About Your Contract, Answered Instantly

General-purpose tools like ChatGPT pull from the open internet and can generate inaccurate or irrelevant information about your contract. AviChat is fundamentally different: it references only your union's specific collective bargaining agreement, side letters, and memoranda of understanding. Every answer includes a citation to the relevant article and section. The system cannot answer questions outside the scope of your contract documents, which eliminates the risk of fabricated or generic responses.

No. AviChat is a contract reference tool, not a replacement for union representation. It handles routine informational questions that members ask repeatedly — scheduling rules, overtime provisions, benefit entitlements, leave policies — so your stewards and grievance representatives can dedicate their time to the skilled work that requires a human advocate: filing grievances, representing members in hearings, organizing, and negotiating. The tool also gives your education committee data on what members are asking, so the committee can focus its resources on the provisions causing the most confusion.

Three safeguards work together. First, the system only references your union's own contract documents — it cannot pull information from the internet or any other source. Second, every answer must include a citation to the specific article and section of your collective agreement, so members can verify the reference themselves. Third, all interactions are stored in a secure audit trail reserved for legal verification, giving your union documented protection in the event of a dispute. The system also includes a clear disclaimer that it is a reference tool, not legal or representational advice.

Your collective agreement data and member interaction data reside exclusively within your designated country — Canada or the United States. Your data is never shared with other organizations, never used to improve or train external systems, and never accessible to anyone outside your authorized union administrators. We meet Canadian privacy requirements (PIPEDA) and U.S. compliance standards. Your union retains full ownership of all data at all times.

You do not need an IT team or any technical resources. Our team handles everything: we take your collective agreement, side letters, and memoranda of understanding, configure the system for your industry's terminology and contract structure, and run quality assurance testing. Your team reviews the output and approves it before it goes live to members. The entire setup process typically takes two to three weeks, and we provide ongoing support after launch.

Leadership sees anonymized, aggregate data only. You will never see individual member conversations or be able to identify who asked a specific question. What you will see is which contract topics are generating the most inquiries, broken down by member group (for example, new hires versus senior members, or members at different bases). This gives your education committee actionable intelligence on where to focus resources, and gives your bargaining team data on which provisions are causing the most confusion heading into the next negotiation cycle.

Yes. AviChat supports English, French, and Spanish. For Canadian unions with bilingual membership, members can ask questions in either official language and receive answers in that language, with citations referencing the relevant version of the collective agreement. For U.S. unions with Spanish-speaking members, the same capability applies.

Members access AviChat through a secure web portal on their phone, tablet, or computer — no app download required. It can also be embedded directly into your existing union website if you have one. We also offer native iOS and Android apps for unions that want to provide a dedicated mobile experience. We work with your team to determine the simplest access method for your membership.